No matter how efficient a line manager is, conflicts can arise in even the most harmonious of workplaces. Sometimes they can be triggered by the smallest and most trivial seeming incidents, but often they can be the result of a slumbering dissatisfaction that has arisen gradually over time until it eventually threatens to snowball completely out of control. Whatever the source or reason, it is vital that line managers know how to identify the seeds of friction and be able to resolve conflict in the workplace calmly, fairly and decisively.
This workshop is restricted to a maximum of nine participants, ensuring that each attendee will be given individual attention and receive all the tools they need to resolve any conflicts. In a supportive group environment, they will be encouraged to share their own experiences and learn from each other, as well as receiving a wealth of new skills and knowledge from the workshop leader.
At the end of this workshop participants will:
Have a thorough understanding of how conflict originates and grows
Understand their own conflict style, how it impacts on others and how it can be managed
Understand how to structure and manage challenging conversations
Understand the principles and practice of listening in conflict
How to book: