Common Sense Services

Change & conflict management at work
Change & conflict management at work

Conflict in customer service

It doesn’t matter how well-honed our customer service skills might be, there will always be times when a particular client or situation will push us to our limit. When that happens it is vital that our first-class service standards are not compromised, and that we resist being drawn into an unhelpful interaction or an emotional battle of wills. In order to handle these situations professionally and to the benefit of our business, our client and ourselves there are a number of subtle but effective communication skills that all customer service professionals must have in their toolkit.

Our workshop:

This workshop is limited to a maximum of nine participants, ensuring that everyone receives the individual attention and tools they need to need. Within a supportive group environment, they will be encouraged to share their experiences and learn from each other, while receiving a whole range of essential new skills and strategies from your workshop leader.

At the end of this workshop participants will:

  • Understand how we can stay in control of ourselves in tricky conversations
  • Understand the principles and practice of effective listening
  • Have explored the different service roles we may need to use
  • Understand how to structure and manage challenging conversations

How to book:
Please contact Milee Brambleby directly at on 07468 570471.

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“Milee was really warm and friendly, she made the day really enjoyable.”