Common Sense Services

Change & conflict management at work
Change & conflict management at work

Privacy Notice

Commonsense Services is committed to protecting and respecting your privacy.
 
This Privacy Notice together with our Terms of Use and any other documents referred to in it sets out how Commonsense Services collects, uses, maintains and discloses Personal Data, including any information provided through this website (the “Website”).
 
Your privacy is of the utmost importance to us. Please read this Privacy Notice carefully to understand our views and practices regarding your Personal Data and how we will treat it.
 
Whenever you provide Personal Data, we are legally obliged to use it in accordance with the laws concerning the protection of Personal Data.
 
WHO WE ARE
COMMONSENSE SERVICES (NORFOLK) LIMITED is a company incorporated and registered in England and Wales with company number 0097398 whose registered office address is Unit 81, Centaur Court, Claydon Business Park, Gt. Blakenham, Ipswich, Suffolk, IP6 0NL (“Commonsense Services”).
 
For the purposes of the Data Protection Act 1998, the General Data Protection Regulations and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), Commonsense Services will be the ‘data controller’ for all Personal Data that we determine the means and purpose of processing.
 
By “Personal Data” we refer to information collected or held by Commonsense Services, that identifies and relates to you as an individual.
 
INFORMATION WE MAY COLLECT
We will be required to collect Personal Data about you in the following circumstances.
 
When you use our services
 
We may collect Personal Data about you when you engage with our workshop, coaching, team development or mediation services, including your name, email address, work contact details, telephone number, professional information regarding your job role and the details specific to the nature of services we will be performing for you or on your behalf.
 
If you are a delegate to one of our workshops or a participant in our team development exercises, we may receive information about you, necessary to perform the services for which we have been engaged. This is commonly, your name, work contact details and any information about your job role we require to perform our services.
 
We use this information to conduct the services we have been engaged to perform and all information gathered for these purposes is destroyed securely at the end of the contract term.
 
If you have created a written agreement as a result of any mediation services you have been party to, we will retain a copy of this agreement for 4 years.
 
We may retain details of our customers under the grounds of legitimate interests to allow us to approach you regarding future services or to provide a better service for returning customers. Any Personal Data held under these conditions may be objected to. For more information, please see the “Your right to object under data protection laws” section below.
 
When you complete a feedback form regarding our services
 
To ensure we can continually assess and improve the content of our sessions and services, we ask participants to complete feedback forms reviewing their experience with Commonsense Services. If you have kindly completed one of these forms, we will collect your name and email address.
 
We will retain information from mediation feedback forms for 7 years and all other feedback forms for 4 years. We will process this information under our legitimate business interest to ensure we provide an effective and commercially valuable service to our clients. You have a right to object to us processing your information under these grounds, which is covered in the “Your right to object under data protection laws” section below.
 
When you have expressed an interest in or engaged in any of our services:
 
When you make an enquiry regarding our services, we will collect your name, email address, work postal address and contact details and information regarding the services you have requested information about. We will use this information to service your request.
 
If you have opted in via our website to receive marketing communications from us, we will handle your Personal Data for example (your name, email address and postal address and telephone number) to provide you with marketing communications and newsletters in line with any preferences you have told us about.
 
When we send you marketing emails, we rely on your consent to contact you for marketing purposes. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.
 
You are not under any obligation to provide us with your Personal Data for marketing purposes.
 
You can tell us that you do not want your Personal Data to be processed in this way at any time by contacting us at info@commonsenseservices.co.uk or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us. We will retain your data for as long as we have your consent and delete your Personal Data used for marketing purposes, as soon as you withdraw your consent or unsubscribe from our newsletters and marketing information.
 
When you visit our website:
 
We may also collect technical information about you when you visit the Website. This information may include the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
 
The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.
 
LEGAL BASIS OF PROCESSING
We will only process your information for as long as we have a relevant legal basis to do so. Unless stated above in the “Information we may collect” section, this is in order to provide you with the contractual services you have requested from Commonsense Services or if you have provided us with adequate consent to process your information for other purposes.
 
If we choose to process your information under the legal basis of legitimate interests, we will always inform you of our legitimate business interest and your right to object.
 
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@commonsenseservices.co.uk.
 
PROTECTING YOUR INFORMATION
We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.
 
All the Personal Data collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities.
 
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
 
TRANSFER OF DATA OUTSIDE OF THE EU
We shall not transfer any Personal Data to any country outside of the European Economic Area unless we ensure that such Personal Data is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation.
 
Sharing your information with others
Please be assured that we will not share your information for any other reason unless we are required by law or permitted to do so under this Privacy Notice. The main circumstances in which we will be permitted or required to disclose this is by law will be by court order, to government bodies and law enforcement agencies. However, sometimes we may share your information with third parties in the following ways:
  • we may use carefully selected sub-processors to help us collect, store or manage your information. This will always be managed under the terms of a written data processing agreement;
  • analytics and search engine providers that assist us in the improvement and optimisation of the Website; and
  • if Commonsense Services is acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets. We process your Personal Data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your Personal Data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
 
YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS
 
You have the right to object to us handling your Personal Data when:
  • we are handling your Personal Data based on our legitimate interests. If you ask us to stop handling your Personal Data in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your Personal Data should continue; or
  • we use your Personal Data for marketing purposes. If you ask us to stop handling your Personal Data on this basis, we will stop.
 
YOUR RIGHTS UNDER DATA PROTECTION LAW
 
You can exercise the following rights to your data by contacting us at info@commonsenseservices.co.uk. We will only take instructions from you or your legal representative to effect or to alter a policy and we will protect your privacy when you contact us by asking specific and relevant questions to make sure we are speaking to you or your legal representative and not to an unauthorised person.
 
Right of access
You are entitled to receive confirmation as to whether your Personal Data is being processed by us, as well as various other information relating to our use of your Personal Data. You also have the right to a copy of the Personal Data which we are handling regarding you.
 
Right to rectification
You have the right to require us to rectify any inaccurate Personal Data we hold about you. You also have the right to have incomplete Personal Data we hold about you completed, by providing a supplementary statement to us.
 
Right to restriction
You can restrict our processing of your Personal Data where:
  • you think we hold inaccurate Personal Data about you;
  • our handling of your Personal Data breaks the law, but you do not want us to delete it;
  • we no longer need to process your Personal Data, but you want us to keep it for legal reasons; or
  • we are handling your Personal Data because we have a legitimate interest you and are in the process of objecting to this use of your Personal Data.
 
Where you exercise your right to restrict us from using your Personal Data, we will then only process your Personal Data when you agree, except for storage purposes and to handle legal claims.
 
Right to data portability
You have the right to receive the Personal Data we hold about you in a structured, standard machine readable format and to send this to another organisation controlling your Personal Data.
 
Right to erasure
You have the right to require us to erase your Personal Data which we are handling in the following circumstances:
  • we no longer need to use your Personal Data for the reasons we told you we collected it for;
  • where we needed your consent to use your Personal Data and you have withdrawn your consent;
  • you object to our use of your Personal Data and we have no compelling reason to carry on handling your Personal Data;
  • our handling of your Personal Data has broken the law; or
  • we must erase your Personal Data to comply with a law we are subject to.
 
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact info@commonsenseservices.co.uk. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
 
Right to complain
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
 
CHANGES TO THIS PRIVACY NOTICE
We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Data.
 
Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the 'Last updated' section below. We will endeavour to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.
 
We recommend that you print a copy of this page for your reference.
 
COOKIES
This Website uses cookies to help us recognise different users of the Website and to provide users of the Website with a good experience when using it. Please see our Cookies Policy for further information.
 
HOW CAN YOU MAKE A COMPLAINT?
Please note that if you are not satisfied with the processing of your Personal Data as set out in this Privacy Notice, please contact us at info@commonsenseservices.co.uk.
 
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
 
CONTACTING US
Please contact us at info@commonsenseservices.co.uk if you have any questions, comments or requests regarding this Privacy Notice.
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