“The session from start to finish was well organised and facilitated. Both myself and the other party in the mediation achieved the outcome we hoped for.”
Party to mediation
“I recommend this to anyone dealing with customers. Milee is awesome.”
Delegate
“I enjoyed it and I learnt some new coping strategies.”
Delegate
“Really thought provoking.”
Delegate
“I feel much more confident in delivering conversations about performance issues and I will use the conversation planning template to prepare.”
Delegate
“Milee was so understanding, supportive, helpful and eye opening.”
Party to mediation
“Milee is a very trusted mediator and we have used Commonsense Services on a number of occasions now for that reason. We feel that Commonsense Services resonates with our values and the care we wish to show our staff in resolving challenging issues.”
Commissioner of mediation
“It provided me with a better understanding of defusing difficult situations.”
Delegate
“I didn’t feel hurried and I felt that I was listened to. This was my first experience of mediation and I found it a pleasant experience.”
Party to mediation
“One of the best (training sessions) I have ever attended, I was engaged all day.”
Delegate
“I had a very clear understanding of the process and what was going to happen, this was followed up in writing, I was kept in the loop at all stages and I received confirmation that an agreement had been reached on the day the mediation took place. I can't think of any improvements, my experience was excellent.”
Commissioner of mediation