Expert's guide to listening This was the media highlight of Commonsense Service's year and also a really good read https://www.theguardian.com/lifeandstyle/2016/nov/25/how-to-be-a-good-listener-the-experts-guide Tags: Conflict Conflict management Conflict resolution Difficult conversations Mediation Personality clash Team conflict Workplace conflict Recent Posts "What is mediation?" "It was only a bit of banter..." Intervening in conflict? The Zombies are coming. Take to the hills! Team conflict could be easier to fix than it appears Testimonials Contact