HR practitioners and HR consultants lead busy lives. Whether you’re looking after the welfare of a specific organisation or you’re a consultant who’s been parachuted in to save the day, you’ll inevitably have a lot of complicated interpersonal conflict arriving on your desk - often all at the same time. Unfortunately, that usually means you won’t have the opportunity to think the conflict through properly before you’re in the heat of the moment trying to sort it out.
In a supportive group environment, attendees will be encouraged to share their own experiences and learn from one another, enabling them to return to their workplace with the confidence that they can effectively manage any number of conflicts they may be called upon to deal with.
At the end of this workshop participants will:
How to book:
Know how to manage themselves when conflict arises
Learn how to influence others, to help turn the conflict around
Know when and how to use informal approaches
Understand when it is necessary to use formal approaches (grievances, disciplinaries, etc.)
Develop their listening skills
Understand how to structure challenging conversations
Please contact Milee Brambleby directly at firstname.lastname@example.org on 07468 570471.